Amazon Offers Cloud Support

Amazon is now offering two premium support levels for application developers using its cloud computing services, to wit its S3 storage service, its EC2 computing service and SQS application messaging service.

It’s got Silver support, priced at $100 a month or 10 cent for every dollar of total Amazon Web Services (AWS) usage fees a month – whichever is greater – and Gold support, which runs $400 a month or 10 cents-20 cents et cetera et cetera.

With Silver, developers can expect business hour tech support with two-four hour response times for severe issues and two-four days for less severe issues.

Gold will give ‘em 24-hour phone support with one-hour response time for severe issues.

Amazon’s also got a new AWS Service Health Dashboard that shows the operating status of the Web Services.